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“Alec MacGillis practices journalism with ambition, tenacity, and empathy that will command your awe. Like one of the great nineteenth-century novels, Fulfillment studies a social ill with compelling intimacy and panoramic thoroughness. In the process, Jeff Bezos’s dominance and its costs are made real―and it becomes impossible to one-click again the same.” ―Franklin Foer, staff writer at The Atlantic and author of World Without Mind
